When you first speak with a Sterling customer support representative, they’re already well acquainted with the specific background check demands of your industry. For example, there are specific support teams for hiring departments in healthcare, retail, and government. Those looking for advanced support options, such as a chat option, video tutorials, or a user forum won’t find them here.Ĭustomer support teams are trained in specific industries. Finally, there is a support portal available to initiate support. There is also a direct email address that can be used for support contact, which is useful for asynchronous communication.
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Help can be solicited via a toll free phone number, 24 hours a day, across all American, European, and Asian business timezones, including Pacific Time and Eastern Time for clients in the United States. Sterling has extensive customer support available. Then, artificial intelligence gets applied to look for unfavorable behaviors, including “Bigotry, sexism, and violence,” so these candidates can be identified before they damage a brand’s reputation.Ĭustomer support that’s great for clients but not for candidates (Image credit: Sterling) Support and customer care This not only locates the candidates social media accounts, through a partnership with Fama to sift through publicly available info. Furthermore, a federal criminal search confirms whether your candidate’s been honest about their location in the past 7–10 years.
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Sterling’s Preferred and Pro Checks assess whether your candidate’s name occurs on any federal crime databases so you can ensure your assets are safe in their hands. SSN trace demonstrates whether or not your candidate is being truthful about their previous employment and location history. Because SSN trace identifies public records connected to a social security number instead of a name, information normally concealed from public records concerning address history and potential aliases is revealed. SSN tracing is included with every check package.
Preferred and Pro Checks consult the database of the Office of Foreign Assets to identify if your candidate is present on any lists as a domestic or international terror suspect. Sterling uses CourtDirect technology and AI SmartData technology to conduct its End-to-End Criminal Background Checks (Image credit: Sterling)Īll check packages include searches for your candidate’s names on the National Registry of Sex Offenders, so you can ensure the safety of individuals within your organization and protect any children who may be on your business premises.
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